Understanding tickets flagged as spam

Occasionally, you will see a yellow banner on top of the Cleverly Widget flagging the ticket as Spam. This means that Cleverly has identified this ticket as a suspected Spam case.

If you confirm that this is spam, you should follow your company’s internal procedures for this type of ticket. If, on the other hand, you think Cleverly wrongly classified the ticket as Spam, you just have to click “Not Spam”, which automatically provides Cleverly with feedback on the mistake.