Occasionally, a ticket might be mislabeled by Cleverly which leads to unsuitable or non-existing macro suggestions for that ticket. If you think the suggested Macros are not the most suitable to reply to the ticket at hand, you can search for a better option.
Simply type in one or more keywords into the search bar above the “Suggested Macros”, select the Macro you were looking for, and click “Apply.”
The Cleverly search bar will search for Macro titles and text, helping you easily find and use the intended Macro. Not just that, but using the search bar when there are no relevant suggestions provides useful positive feedback to the loop, by letting Cleverly know which was the right template for this specific ticket and category of tickets.